PAIA Manual

Promotion of Access to Information Act Manual

Last updated: January 2024

About This Manual

This manual is compiled in accordance with Section 51 of the Promotion of Access to Information Act (Act No. 2 of 2000) ("PAIA") and provides information about the procedures to request access to records held by Letty.

1. Company Details

Contact Information

info@letty.co.za
+27 21 123 4567

Information Officer

The Chief Executive Officer serves as the Information Officer responsible for PAIA compliance.

Email: paia@letty.co.za

2. Purpose of PAIA Manual

This manual:

  • Facilitates access to information held by Letty
  • Outlines the procedures for requesting information
  • Describes the types of records we maintain
  • Lists applicable fees for information requests
  • Provides contact details for information requests

3. Records Available Without Request

The following information is available on our website without a formal PAIA request:

  • Company registration details
  • Terms of Service and Privacy Policy
  • Service descriptions and pricing
  • Contact information
  • This PAIA Manual

4. Categories of Records Held

Corporate Records

  • • Company registration documents
  • • Financial statements
  • • Board resolutions
  • • Audit reports
  • • Tax records

Operational Records

  • • Customer agreements
  • • Service records
  • • Correspondence
  • • Policies and procedures
  • • Training materials

Personnel Records

  • • Employment contracts
  • • Personnel files
  • • Payroll records
  • • Training records
  • • Performance evaluations

Customer Records

  • • Account information
  • • Transaction records
  • • Communication logs
  • • Support tickets
  • • Usage analytics

5. How to Request Information

5.1 Formal Request Process

  1. Complete the prescribed PAIA request form (Form C)
  2. Specify the information you require
  3. Provide proof of identity
  4. Pay the applicable request fee
  5. Submit the request to our Information Officer

5.2 Request Requirements

Your request must include:

  • Sufficient detail to identify the record
  • Your identity and contact details
  • The form in which you want the information
  • If requesting on behalf of another person, proof of authorization

6. Fees

PAIA Request Fees

Request fee: R140.00

Search and preparation: R145.00 per hour

Photocopying: R2.00 per page

Printed copy: R2.00 per page

CD/DVD: R70.00

Postage: Actual cost

Fees are subject to change in accordance with government regulations.

7. Processing Time

We will respond to your request within 30 days of receiving a complete request. This period may be extended by up to 30 days if the request is complex or voluminous.

8. Grounds for Refusal

We may refuse a request if:

  • The information is protected by legal privilege
  • Disclosure would violate third-party privacy
  • The information is commercially sensitive
  • Disclosure would harm our competitive position
  • The request is frivolous or vexatious

9. Remedies

If you are dissatisfied with our response, you may apply to the High Court for relief or lodge a complaint with the Information Regulator.

10. Contact Details for Requests

Information Officer

Email: paia@letty.co.za

Phone: +27 21 123 4567

Postal Address:

Letty (Pty) Ltd
PAIA Requests
Cape Town, South Africa