Privacy Policy

How we collect, use, and protect your personal information

Last updated: January 2024

POPIA Compliance

This privacy policy complies with the Protection of Personal Information Act (POPIA) of South Africa. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

Personal Information

  • • Name and contact details
  • • Email address and phone number
  • • South African ID number
  • • Banking and payment information

Property Data

  • • Property addresses and details
  • • Rental agreements and leases
  • • Payment history and invoices
  • • Maintenance records

2. How We Use Your Information

We use your personal information to:

  • Provide property management services
  • Process rental payments through PayFast
  • Send invoices and payment reminders
  • Manage maintenance requests
  • Comply with legal and regulatory requirements
  • Improve our services and user experience

3. Data Sharing and Disclosure

We may share your information with:

  • Payment Processors: PayFast for processing rental payments
  • Service Providers: Third-party vendors who assist in providing our services
  • Legal Authorities: When required by law or to protect our rights
  • Property Owners/Managers: When you are a tenant using our platform

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures including:

  • SSL encryption for all data transmission
  • Secure cloud storage with access controls
  • Regular security audits and monitoring
  • Employee training on data protection

5. Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Correct or update inaccurate information
  • Delete your personal information (subject to legal requirements)
  • Object to processing of your information
  • Withdraw consent where applicable
  • Lodge a complaint with the Information Regulator

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Rental and financial records are typically retained for 7 years as required by South African law.

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. You can control cookie settings through your browser preferences.

8. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us at:

Email: privacy@letty.co.za

Phone: +27 21 123 4567

Address: Cape Town, South Africa

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our platform.