Privacy Policy

1. Information We Collect

We collect information you provide directly to us when using Letty Property Management:

• •Account information (name, email address, phone number)
• •Property details including addresses, unit information, and valuations
• •Tenant information and lease records
• •Financial data related to invoicing and reporting
• •Communication preferences and notification settings
• •Usage data and platform analytics

2. How We Use Your Information

We use the information we collect to:

• •Provide, maintain, and improve our property management services
• •Generate invoices and financial reports
• •Send lease renewal notifications, maintenance updates, and compliance alerts
• •Respond to your support requests and questions
• •Monitor platform performance and prevent fraud
• •Comply with legal obligations under South African law

3. POPIA Compliance

Letty is fully compliant with the Protection of Personal Information Act (POPIA). We act as a responsible party as defined in POPIA and process personal information lawfully, in a reasonable manner that does not infringe on your privacy. You have the right to access, correct, or delete your personal information at any time.

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

• •With your consent or at your direction
• •To comply with legal obligations or court orders
• •To protect the rights and safety of Letty, our users, or the public
• •With service providers who assist in our operations under strict confidentiality agreements

5. Data Security

We implement industry-standard security measures to protect your personal information, including 256-bit SSL/TLS encryption for all data in transit, encrypted storage at rest, role-based access controls, and regular security audits.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Financial records are retained for the minimum period required by South African tax and financial regulations (typically 5 years). You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

Under POPIA and our policies, you have the right to:

• •Access your personal information held by Letty
• •Correct or update inaccurate data
• •Request deletion of your personal information
• •Export your data in a portable format
• •Opt-out of marketing communications
• •Lodge a complaint with the Information Regulator

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For full details, please see our Cookie Policy. You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. International Data Transfers

Your data is primarily processed and stored in South Africa. Where data is transferred internationally (e.g., for cloud infrastructure), we ensure adequate safeguards are in place as required by POPIA Section 72.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of material changes via email or in-app notification.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Information Officer at support@letty.co.za or through our Help Center.