The Challenge
Property maintenance in South Africa is often reactive — landlords wait for something to break before addressing it. Meanwhile, lease agreements contain specific maintenance obligations that go untracked. Coordinating with contractors, tracking photo evidence of repairs, and managing recurring maintenance tasks across multiple properties becomes overwhelming without a dedicated system.
Key Capabilities
Tenant Requests with Photos
Tenants submit maintenance requests through the portal with photo uploads, giving you visual evidence of issues before dispatching contractors.
Planned Maintenance
Schedule recurring maintenance tasks — gutter cleaning, pest control, fire equipment servicing — with automated reminders and tracking.
AI Lease Extraction
Letty's AI reads lease documents and automatically creates planned maintenance tasks from maintenance clauses and obligations.
Contractor Assignment
Assign tasks to contractors, track acceptance and completion, and manage quotes. Contractors get their own portal to manage jobs.
Notifications & Reminders
Deep-linked notifications for new tasks, status changes, and upcoming scheduled maintenance. Never miss a maintenance deadline.
Completion Workflow
Track tasks from submission through to completion with status updates, contractor notes, before/after photos, and sign-off.
How It Works
Create or Receive a Task
Create maintenance tasks manually, schedule them from planned maintenance, or receive them from tenant portal submissions.
Assign & Track
Assign tasks to contractors with details and photos. Contractors accept, provide quotes, and update progress through their portal.
Complete & Record
Review completed work, attach photos, and close tasks. Planned maintenance tasks automatically reschedule for the next period.